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SHIPPING & RETURNS

SHIPPING POLICY

At IngredientsPro, we strive to provide our customers with a seamless and efficient shipping experience. Please review the following shipping policy to understand how we handle the delivery of your orders:

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1. Processing Time:

  • Orders are typically processed and shipped within 1-2 business days of receiving payment, excluding weekends and holidays.

  • In cases where there may be delays due to high order volumes or unforeseen circumstances, we will notify you promptly via email or phone.

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2. Shipping Methods:

  • We offer a variety of shipping methods to accommodate your needs, including standard shipping, expedited shipping, and international shipping.

  • The available shipping options will be provided to you at the time quote is submitted. 

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3. Domestic Shipping ( within United States):

  • Domestic orders within the United States are shipped via trusted carriers such as USPS, UPS, or FedEx.

  • Standard shipping typically takes 3-7 business days for delivery, while expedited shipping options may be available for faster delivery.

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4. International Shipping:

  • We proudly offer international shipping to customers worldwide, subject to applicable customs regulations and import duties.

  • International orders are shipped via international carriers such as DHL, FedEx, or UPS, and delivery times may vary depending on the destination country.

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5. Shipping Costs:

  • Shipping costs are calculated based on the weight & volume of your order, shipping method selected, and destination address.

  • You will be provideed the shipping costs for your order at via email with your quot before completing your purchase.

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6. Tracking Information:

  • Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.

  • You can use the provided tracking number to monitor the status of your shipment and estimate the delivery date.

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7. Order Status Updates:

  • We understand the importance of staying informed about the status of your order. You will receive email updates regarding the status of your order, from processing to shipment and delivery.

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8. Order Modifications and Cancellations:

  • If you need to modify or cancel your order after it has been placed, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that orders may be processed quickly.

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9. Lost or Damaged Shipments:

  • In the rare event that your shipment is lost or damaged during transit, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive your order in a timely manner.

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10. Contact Us:

  • If you have any questions or concerns about our shipping policy or need assistance with your order, please don't hesitate to contact our customer service team. We are here to help and ensure your satisfaction.

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Thank you for choosing IngredientsPro for your raw material ingredient needs. We appreciate your business and look forward to serving you!

Return or Exchange Policy

At IngredientsPro®, we are committed to ensuring your satisfaction with every purchase. Please review the following return and exchange policy to understand how we handle returns and exchanges:

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1. Returns and Exchanges:

Due to the nature of our products and for the safety and integrity of our customers, we do not accept returns or exchanges on any items once they have been purchased and shipped.


2. Incorrect or Damaged Products:

In the rare event that the wrong product is supplied or if your order arrives damaged, please contact us immediately upon receipt of the shipment.
We will arrange for the incorrect or damaged product to be returned to us at our expense, and a refund will be issued for the full purchase price, including any applicable shipping charges.


3. Refunds:

Refunds will be processed promptly upon receipt and inspection of the returned product. Please allow up to 7 business days for the refund to be credited back to the original method of payment.


4. Contact Us:

If you believe that you have received the wrong product or if your order has arrived damaged, please contact our customer service team as soon as possible. We will work quickly to resolve the issue and ensure your satisfaction.


5. Exceptions:

We reserve the right to make exceptions to this policy on a case-by-case basis, depending on the circumstances and nature of the request.


6. Customer Satisfaction:

Your satisfaction is our top priority, and we strive to provide the highest quality products and service. If you have any questions or concerns about our return and exchange policy, please don't hesitate to contact us. We are here to help and ensure that you have a positive experience with IngredientsPro®.


Thank you for choosing IngredientsPro® for your raw material ingredient needs. We appreciate your understanding and cooperation regarding our return and exchange policy.

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